John Slavin is an experienced Business Change, Operational Risk, and Project Manager with over 30 years of expertise in leading and delivering transformative projects across financial services, healthcare, oil & gas, and utilities. With a rich background as a former Big 4 management consultant and Tier 1 consultancy delivery expert, John has led major initiatives to optimise processes and implement innovative solutions.
Currently serving as the Head of Projects at Johnston Carmichael LLP, John oversees a diverse portfolio, including client journey transformation, automation, audit quality enhancement, organisation design, and regulatory compliance projects. His work emphasises integrating cutting-edge technologies and data management platforms to enhance operational efficiency.
Throughout his career, John has championed client-focused change, managing complex projects such as the transformation of customer journeys in pensions for the insurance sector, and implementing Agile frameworks in banking to deliver high-impact results. His ability to combine strategic vision with hands-on delivery has consistently driven measurable improvements in client satisfaction and operational performance.
John is passionate about reimagining the client journey, leveraging technology and process improvements to create seamless, value-driven experiences. At the “Journey Mapping Workshop: How to Reimagine and Transform the Client Journey,” he will share actionable insights from his extensive experience in change management, helping organisations redefine their approach to client engagement.
Outside of his professional pursuits, John is an advocate for continuous learning and enjoys mentoring emerging leaders in the field of project management and operational change.