Jo Johnstone is a Sr Cloud Solution Architect at Microsoft, specializing in helping customers build and deliver their adoption plans for M365 Copilot. With seven years of experience at Microsoft, Jo has worked with some of the world’s largest Consumer Goods, Retail, Media and Telecoms companies. As a certified Prosci Change Manager, Jo focuses on guiding customers through the AI transformation and implementation of the new habits and behaviors necessary for adopting Copilot as part of their daily personal and job-specific tasks.