I’m James Whelan, Head of Technical Services at MSB Solicitors, with over 2 decades of experience leading IT strategy, transformation, and operational change within the legal sector. Throughout my career I’ve worked with law firms on everything from large-scale infrastructure and security programmes through to modern workplace technologies and digital transformation initiatives.
More recently, a key area of focus has been how AI can be introduced into legal environments in a way that is practical, secure, and genuinely beneficial to both staff and clients, while still meeting the governance and compliance expectations placed on modern law firms.