I am a highly accomplished and results-driven professional with over 30 year’s extensive experience of streamlining operational processes to ensure business growth in evolving, dynamic environments. Proven success in business growth and account management as well as establishing initiatives to lower risks in service delivery. I have leveraged exceptional skills in customer relationship management by employing strategies to ensure that clients’ expectations and company objectives are surpassed. I am well-versed in identifying business growth opportunities, building and sustaining strategic relationships with executive business partners, and leading effective sales and market penetration strategies to maximize profit margins.
Over the course of a decade, I’ve developed a comprehensive career spearheading complex contract negotiations to enable seamless renewals and extensions, thereby retaining high profile accounts and securing repeat business. I possess strong leadership skills to advance teams and boost employee morale. I play a vital role in enacting large-scale change programs and developing strategies to increase shareholder value. I pride myself in having an aptitude for innovation and problem solving. I consider myself a catalyst in the areas of client retention and revenue enhancement with vast expertise in improving customer service quality. I am a tactician with a track record in re-designing operational processes.