Emma is an innovation specialist with 20 years’ experience and is the Client Innovation Manager for the firm. Her expertise is problem solving and solution creation. She has considerable experience in managing projects, a strong technical background and is able to promote innovation by working with clients directly, running workshops, facilitating hackathons and using technology to bring innovations to life.
Emma Jackson
Head of Legal Technology & Data, Mills & Reeve
Sessions
15 September 2026
17:50
The Alternative Samoan Circle
Error 404: IT department not found – Has the traditional law firm IT function become obsolete?
The traditional IT team is no longer defined by infrastructure, tickets and technical ownership.
The Alternative Samoan Circle
Error 404: IT department not found – Has the traditional law firm IT function become obsolete?
The traditional IT team is no longer defined by infrastructure, tickets and technical ownership.
As cloud platforms, AI tools and legal tech point solutions become easier to buy, the value of IT sits in a different place: shaping the problem, governing the risk, enabling adoption, managing vendors, protecting data and proving client impact. The debate should ask whether today’s IT teams are evolving quickly enough or whether the old mindset has already made them obsolete.
