Start the day the relaxed way - with a choice of one informal roundtable discussion. It’s a chance to ease into the morning, pick up conversations from the night before, swap ideas with peers, and kick things off with some fresh perspective before the main programme begins
1. Culture eats tech for breakfast
A candid discussion on why transformation fails without mindset shifts and an effective change management and user adoption programme.
Michael Francony, Senior Legal Project/Operations Manager, Novartis
2. Beyond ticketing: Designing an intake system people actually use
Designing a legal intake portal or any cross-functional ticketing system sounds simple in theory but the reality is far more nuanced. How do you build a digital front door that people actually want to walk through? And how do you empower colleagues to be more autonomous and self-serve without making legal feel distant or inaccessible?
In this roundtable, we’ll explore the real process of building your own intake system: what worked, what didn’t and what unexpected challenges surfaced along the way. We’ll discuss how to balance usability with governance, how to make intake feel supportive rather than bureaucratic and how to avoid becoming “another system” people try to bypass in search of a human touch.
Oliver Prokopczyk, Senior Legal Counsel / Local Compliance Officer, TGW Logistics
